Delivery policy

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched from our UK fulfilment warehouse. Please note, this can take longer during sales and busy periods.

Once your order has left us, you’ll receive an email with your tracking information so you can follow its progress.

Delivery Processing Times

Before we can dispatch your purchase, we may need to confirm your details with your card issuer. We’ll do our best to keep delays to a minimum.

We work closely with our shipping partners to minimise the potential impact of customs delays.

Delivery Options

Our delivery options depend on your location. View what's currently available at checkout after entering your shipping address. At Lyla Lupa we have tried our best to keep the shipping rates as low as possible and we want to ensure your items are carefully picked, packed and delivered to you in a timely manner and in great condition.

Standard UK : 6 GBP

● Enjoy Free Standard Delivery on orders over £400
● Receive your purchase within 3 business days after your order has been accepted.
● Delivered 9am-5pm, Monday to Friday
● Standard Delivery orders are typically fulfilled by DHL express. However, for certain regions, or due to unforeseen circumstances, an alternative carrier may also be utilised to meet the expedited delivery timeline

EU : 16 GBP

● Enjoy Free Standard Delivery on orders over £500
● Receive your purchase within 5 business days after your order has been accepted.
● Delivered 9am-5pm, Monday to Friday
● Standard Delivery orders are typically fulfilled by DHL express. However, for certain regions, or due to unforeseen circumstances, an alternative carrier may also be utilised to meet the expedited delivery timeline

Worldwide : 26 GBP

● Enjoy Free Standard Delivery on orders over £650
● Receive your purchase within 6 business days after your order has been accepted.
● Delivered 9am-5pm, Monday to Friday
● Standard Delivery orders are typically fulfilled by DHL express. However, for certain regions, or due to unforeseen circumstances, an alternative carrier may also be utilised to meet the expedited delivery timeline.
● In busy periods or unforeseen circumstances the lead time may be slightly longer, you will be informed of any delivery changes outside of our standard times at the time of placing the order.

Customs and Import

Items shipped internationally sometimes incur local duties and customs charges. We have no control over these charges and therefore these are not included in your order total. The shipping courier will contact you if any duties need to be paid before delivering your parcel. Lyla Lupa takes no responsibility in paying these charges and it will be the buyers’ responsibility to pay any outstanding duties and customs.

If you have any questions about this, please contact your local customs office for further information before placing an order.

HELP DESK

If you have any more questions regarding delivery we are always happy to assist, please email us at hello@lylalupa.co.uk and we will be in touch with you as soon as possible.