Refund policy

Refund and return policy updated 11^th May 2026.

At Lyla Lupa we think customer service is extremely important and we aim to please every single customer. We supply in depth size guides to make sure you can make careful consideration on the best size and style for you.  Please read the each product description for any additional points regarding sizing. All orders are packaged carefully by hand using white gloves to ensure all items arrive clean and safely.

We record the packing process to ensure the items are not marked and they are carefully packed using protective gloves. We pride ourselves in providing a high-quality service for our luxury products.

As most of our styles are white, please take extra care when unpacking and trying on all items to ensure the fabric is not marked. Remove all jewellery before trying on the pieces to ensure the fabric does not snag.

We do not accept returns on any Lyla Lupa products sold on our online store www.lylalupa.co.uk as this is our final sale.

We do not offer refunds.

Please note return shipping costs are at the responsibility of the customer. We do not cover any return postage fees.

What if my item is faulty?

Lyla Lupa’s products undergo thorough inspections at multiple stages of manufacture.   Our team also thoroughly hand check every item using white gloves before it is sent to customers. However in the instance we may have missed something or you have received the wrong item, please email us immediately at hello@lylalupa.co.uk so that we can investigate the issue and ensure it is resolved quickly.

Can I cancel my order?

Unfortunately, we are unable to cancel orders placed as our team process orders quickly.

 

Customs import duties & taxes.

Items shipped internationally sometimes incur local duties and customs charges. We have no control over these charges and therefore, these are not included in your order total. The shipping courier will contact you if any duties need to be paid before delivering your parcel. Lyla Lupa takes no responsibility in paying these charges and it will be the buyers’ responsibility to pay any outstanding duties and customs.
If you have any questions about this, please contact your local customs office for further information before placing an order.

 

Help Desk.

If you need help with anything else we are always happy to assist, please email us at hello@lylalupa.co.uk and we will be in touch with you as soon as possible. Please be assured, we will always aim to help you as best we can in any scenario. We pride ourselves on supporting the bride’s journey and making it enjoyable.